Affinity Diagram: What does it look like?

A completed affinity diagram is shown below. In the example, a bakery has recently expanded its business and opened a chain of retail outlets. A number of problems have arisen and the management team, involved with the retail outlets, has met to discuss the problems. The issues are complex so they have decided to complete an affinity diagram.

The above article is an excerpt from the "Affinity Diagram " chapter of Practical Tools for Continuous Improvement Volume 2 Statistical Tools. This reference book is available from PQ Systems.