Managing Six Sigma

>Product design opportunities
>What's really important to top managers
>Of the people, by the people is best approach to Six Sigma
>Don't lose sight of the big picture
>Performance evaluations may doom Six Sigma efforts
>A Six Sigma message from the boss
>Organizational development and Six Sigma
>Caroline and stability
>IBM’s early experience with Six Sigma
>Six Sigma: "For what purpose?"
>'It's not your job to think about these things..."
>Setting goals, arbitrary and otherwise
>Differentiation and ‘corporate aikido’
>Martin Luther King, Jr. and his inspiration to leadership
>Business as an agent of world benefit
>Fear and the bottom line
>"Pass it on."
>Avoiding 'no-ing' ourselves and others
>A question of questions
>Customers, numbers, and enthusiasm
>Remembering Peter Drucker