Six Sigma & People

>Beyond profits
>From the mouths of babes: The 'soft side' of quality
>At the heart of quality improvement--communication
>If you can't say something nice...
>Six Sigma jobs
>Crucial conversations and gut reactions
>Outsourcing, Six Sigma, and greed
>Jobs and passion
>Six Sigma dialogues
>Don't give up the game
>Perversity and profit
>A new generation, creating something new